## Company Information  
**Ofofo Pvt Ltd** (doing business as Ofofo)  
18/20, 1st Floor, Create Campus,  
11KM, Arakere Bannerghatta Rd,  
Omkar Nagar, Bengaluru, Karnataka 560076, India  

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## Contact Information  
- **Phone:** (+91) 8884754441  
- **Email:** hello@ofofo.ai  
- **Website:** https://www.ofofo.ai  

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## Our No-Refund Policy  

**IMPORTANT:**  
All purchases, licenses, and subscriptions related to the **Ofofo Desktop App** are **final and non-refundable**.

By installing, activating, or purchasing the Ofofo Desktop App, you acknowledge and agree to this policy.

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## What This Means for You  

- No refunds will be issued under any circumstances  
- No returns for desktop software or digital licenses  
- No reversals after activation or access  
- No exceptions, including early access or beta programs  

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## Types of Purchases Covered  

This policy applies to **all Ofofo Desktop App transactions**, including but not limited to:

### Desktop Licenses  
- Individual desktop licenses  
- Team or enterprise desktop licenses  
- On-prem deployment licenses  

### Subscriptions  
- Monthly or annual desktop subscriptions  
- Early access or beta subscriptions  
- Renewals and auto-renewals  

### Add-Ons & Services  
- Additional user seats  
- Extended support packages  
- Custom configurations  
- Professional or implementation services  

### Trial Conversions  
- Charges after trial expiration  
- Early access upgrades  
- Trial-to-paid license conversions  

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## Why This Policy Exists  

### On-Prem Software Nature  
- The Ofofo Desktop App is delivered digitally  
- Software access is granted immediately upon activation  
- On-prem AI processing cannot be revoked or “returned”  

### Immediate Resource Allocation  
- Local and private infrastructure resources are provisioned instantly  
- Licensing, encryption, and security features activate on purchase  
- Once enabled, these resources cannot be reclaimed  

### Security & Compliance Integrity  
- The Desktop App operates in sensitive compliance environments  
- Allowing refunds would compromise licensing and audit integrity  
- This ensures consistent, secure usage across regulated workflows  

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## Before You Purchase – Important Considerations  

### Evaluate Before Committing  
- Review all Desktop App features carefully  
- Confirm system compatibility and OS requirements  
- Understand on-prem deployment responsibilities  
- Contact our team with questions before purchase  

### Understand Your License  
- Scope of access and user limits  
- Subscription duration and renewal terms  
- Early access limitations  
- Support and upgrade entitlements  

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## Subscription & License Management  

### Cancellation Rights  
While refunds are not provided, you may cancel future renewals:

- Access continues until the end of the billing period  
- No future charges after cancellation  
- License expires at the end of the term  
- Data handling follows our data retention policy  

### How to Cancel  
- Email **support@ofofo.ai**  
- Include account and license details  
- Cancellation confirmation within 24 hours  

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## Technical or Billing Issues  

### Technical Problems  
If you experience issues with the Desktop App:

- Contact support within 24 hours  
- Our team will attempt resolution  
- Temporary workarounds may be provided  
- Service credits may be offered at our discretion  

### Billing Errors  
If charged incorrectly:

- Report within 30 days  
- Provide transaction evidence  
- Verified errors resolved via account credits  

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## Chargeback Policy  

### Contact Us First  
Before initiating a chargeback:

- Email support@ofofo.ai  
- Allow 5–7 business days for investigation  
- Maintain records of communication  

### Chargeback Consequences  
Unresolved or premature chargebacks may result in:

- Immediate license suspension  
- Termination of desktop access  
- Legal or collection action if applicable  

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## Consumer Rights & Legal Compliance  

This policy does not override statutory rights under applicable law, including:

- Indian Consumer Protection Act, 2019  
- Applicable international digital service laws  
- Rights to fair disclosure and dispute resolution  

We comply with:
- Indian e-commerce regulations  
- RBI billing and payment guidelines  
- Digital software licensing standards  

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## Dispute Resolution  

### Internal Resolution  
- Email **support@ofofo.ai**  
- Case reviewed within 5–7 business days  
- Escalation to management if required  

### External Resolution  
If unresolved:
- Consumer protection forums  
- Regulatory authorities  
- Arbitration as outlined in our Terms of Service  

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## Policy Updates  

We may update this policy periodically.  
Changes will be reflected with a revised “Last updated” date.  
Material changes may be communicated via email or website notices.

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