# Return and Refund Policy - Ofofo
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**Last Updated:** August 28, 2025  **Effective Date:** August 28, 2025
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## Company Information
**Ofofo Pvt Ltd** (doing business as **Ofofo**)  18/20, 1st floor, Create Campus, 11KM,  Arakere Bannerghatta Rd, Omkar Nagar,  Bengaluru, Karnataka 560076, India
**Contact Information:**- **Phone:** (+91) 8884754441- **Email:** online@ofofo.ai- **Website:** [https://ofofo.ai](https://ofofo.ai)
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## Our No-Refund Policy
**IMPORTANT:** All purchases made through Ofofo's services are **final and non-refundable**. By making a purchase, you acknowledge and agree to this policy.
### What This Means for You
- **No refunds** will be provided for any reason- **No returns** are accepted for digital services- **No chargebacks** - disputes should be resolved through our support team first- **No exceptions** - this policy applies to all users and circumstances
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## Types of Purchases Covered
This no-refund policy applies to **all** Ofofo services and purchases, including but not limited to:
### ✅ **Subscription Services**- Monthly subscription plans- Annual subscription plans- Enterprise subscription plans- Premium feature upgrades
### ✅ **One-Time Purchases**- Software licenses- Additional service credits- Premium support packages- Custom implementation services
### ✅ **Add-On Services**- Extended storage- Additional user seats- Advanced analytics- Custom integrations
### ✅ **Trial Conversions**- Charges applied after free trial periods- Automatic subscription renewals- Trial-to-paid conversions
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## Why We Have This Policy
### **Digital Service Nature**- Our cybersecurity AI services are delivered digitally and consumed immediately upon access- Once accessed, our proprietary algorithms and data cannot be "returned"- Digital services don't have physical inventory that can be restocked
### **Continuous Value Delivery**- Our services provide ongoing protection and monitoring- Value is delivered continuously from the moment of purchase- Real-time threat detection and response cannot be "undone"
### **Resource Allocation**- Our AI systems allocate computational resources upon purchase- Infrastructure costs are incurred immediately when services are activated- Dedicated security monitoring begins at the point of purchase
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## Before You Purchase - Important Considerations
### 🔍 **Evaluate Before Buying**- **Use our free trial:** Take advantage of our 14-day free trial to fully evaluate our services- **Review service details:** Carefully read all service descriptions and feature lists- **Check system requirements:** Ensure compatibility with your existing systems- **Contact sales:** Reach out with questions before making a commitment
### 📋 **Understand What You're Getting**- **Service scope:** Review exactly what's included in your chosen plan- **Usage limits:** Understand any usage restrictions or limitations- **Billing cycle:** Confirm whether you're choosing monthly or annual billing- **Auto-renewal:** Be aware that subscriptions auto-renew unless cancelled
### 💬 **Get Support First**- **Pre-sales consultation:** Schedule a demo or consultation call- **Technical questions:** Get answers to technical integration questions- **Custom requirements:** Discuss any special needs or customizations- **Pricing clarity:** Ensure you understand all costs involved
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## Subscription Management
### **Cancellation Rights**While we don't provide refunds, you **can cancel** your subscription at any time:
- **Immediate cancellation:** Contact us to cancel your subscription- **Service continues:** You retain access through the end of your current billing period- **No future charges:** No additional charges after your current period expires- **Data retention:** Your data is retained according to our data retention policy
### **How to Cancel**1. **Email us:** Send cancellation request to online@ofofo.ai2. **Include details:** Provide your account information and reason for cancellation3. **Confirmation:** We'll confirm your cancellation within 24 hours4. **Final access:** Continue using services until your current period ends
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## Special Circumstances
### **Technical Issues**If you experience technical problems with our services:- **Contact support immediately:** Report issues within 24 hours of occurrence- **Troubleshooting:** Our team will work to resolve technical problems- **Service credits:** In rare cases, we may offer service credits for extended outages- **Alternative solutions:** We'll provide workarounds when possible
### **Billing Errors**If you believe you've been charged in error:- **Contact us immediately:** Report billing discrepancies within 30 days- **Provide documentation:** Include transaction details and supporting information- **Investigation:** We'll investigate all legitimate billing error claims- **Correction:** Verified errors will be corrected through account credits
### **Fraud Protection**For fraudulent or unauthorized charges:- **Report immediately:** Contact us as soon as you discover unauthorized charges- **Security measures:** We'll implement additional security measures if needed- **Investigation:** Full investigation of all fraud claims- **Resolution:** Appropriate action taken for verified fraud cases
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## What We Offer Instead of Refunds
### 🎯 **Service Credits**In exceptional circumstances, we may provide:- Account credits for future services- Extended service periods- Additional feature access- Priority support
### 🛠️ **Enhanced Support**- Dedicated technical assistance- Custom configuration help- Training sessions for your team- Implementation guidance
### 📈 **Service Upgrades**- Temporary access to premium features- Extended trial periods for new features- Beta access to upcoming services- Customized service configurations
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## Chargeback Policy
### **Contact Us First**Before initiating a chargeback with your bank or credit card company:- **Reach out directly:** Contact our support team first- **Explain the issue:** Provide details about your concern- **Allow resolution time:** Give us 5-7 business days to address your issue- **Document communication:** Keep records of our correspondence
### **Chargeback Consequences**If you proceed with a chargeback without contacting us first:- **Account suspension:** Your account may be immediately suspended- **Service termination:** All services will be discontinued- **Legal action:** We reserve the right to pursue legal remedies- **Collection efforts:** Outstanding balances may be sent to collections
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## Consumer Rights and Legal Information
### **Your Rights**This policy doesn't override your statutory consumer rights under applicable law, including:- Rights under Indian Consumer Protection Act, 2019- Rights under applicable international consumer protection laws- Rights to fair trading and accurate service descriptions- Rights to dispute resolution through appropriate channels
### **Regulatory Compliance**- This policy complies with Indian e-commerce regulations- We adhere to international digital services standards- All billing practices follow Reserve Bank of India guidelines- Consumer complaints can be escalated to appropriate regulatory bodies
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## Dispute Resolution
### **Internal Resolution Process**1. **Contact support:** Email online@ofofo.ai with your concern2. **Case assignment:** We'll assign a case number and representative3. **Investigation:** Thorough review of your issue within 5-7 business days4. **Resolution attempt:** We'll propose a solution within our policy framework5. **Escalation:** Unresolved issues can be escalated to management
### **External Resolution**If internal resolution isn't satisfactory:- **Consumer forums:** File complaints with appropriate consumer protection agencies- **Regulatory bodies:** Contact relevant regulatory authorities- **Legal recourse:** Pursue legal remedies as available under applicable law- **Arbitration:** As specified in our Terms of Service
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## Policy Updates and Changes
### **Notification of Changes**- **Email notification:** Registered users will be notified of policy changes- **Website posting:** Updated policies will be posted on our website- **Effective date:** Changes take effect 30 days after notification- **Acceptance:** Continued use of services constitutes acceptance of changes
### **Grandfathering**- **Existing purchases:** This policy applies to all purchases made after the effective date- **Prior purchases:** Previous purchases remain subject to the policy in effect at time of purchase- **No retroactive changes:** Policy changes don't apply retroactively to existing agreements
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## Frequently Asked Questions
### **Q: Can I get a refund if I don't use the service?****A:** No, refunds are not provided regardless of usage levels. We recommend using our free trial to evaluate the service before purchasing.
### **Q: What if I accidentally purchased the wrong plan?****A:** We don't provide refunds, but we can help you switch to the correct plan for your next billing cycle. Contact support immediately after an accidental purchase.
### **Q: Can I get a partial refund for unused time?****A:** No, we don't provide partial refunds for unused subscription time. Your service remains active until the end of your current billing period after cancellation.
### **Q: What if your service doesn't work with my system?****A:** We provide detailed system requirements and offer free trials to test compatibility. Technical support is available to help with integration issues, but refunds are not provided for compatibility issues.
### **Q: Are there any exceptions to the no-refund policy?****A:** The only exceptions are verified billing errors and proven fraudulent charges. Technical issues are resolved through support and service credits when appropriate.
### **Q: Can I transfer my purchase to someone else?****A:** Service transfers may be possible in certain circumstances. Contact support to discuss transfer options, though refunds are not provided.
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## Contact Information for Policy Questions
For questions about this Return and Refund Policy:
**Support Team:**- **Email:** online@ofofo.ai- **Phone:** (+91) 8884754441- **Business Hours:** Monday - Friday, 9:00 AM - 6:00 PM IST
**Mailing Address:**Ofofo Pvt Ltd  Attention: Customer Support  18/20, 1st floor, Create Campus, 11KM,  Arakere Bannerghatta Rd, Omkar Nagar,  Bengaluru, Karnataka 560076, India
**Response Time:**- Email inquiries: Within 24 hours- Phone inquiries: During business hours- Escalated issues: Within 5-7 business days
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## Acknowledgment and Acceptance
By making a purchase from Ofofo Pvt Ltd, you acknowledge that you have:
✅ **Read and understood** this Return and Refund Policy in its entirety  ✅ **Agreed to the no-refund terms** for all purchases  ✅ **Evaluated the service** through available trials or demos before purchasing  ✅ **Accepted the final nature** of all transactions  ✅ **Understood your rights** under applicable consumer protection laws
**This policy is binding upon purchase and forms part of your agreement with Ofofo Pvt Ltd.**
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*This Return and Refund Policy was last updated on August 28, 2025, and is effective immediately for all new purchases. For questions or concerns about this policy, please contact us using the information provided above.*